Lifetime Diamond Trade Up Policy

At any time in the future you may trade up your diamond engagement ring, stud earrings, solitaire pendant or loose diamond for a larger or higher quality diamond.  You will always get back at least what you paid for your diamond off the original tagged price of the new diamond. If diamond prices increase then you will get a greater allowance. If diamond prices decrease then your allowance will always be  at least what you paid for the diamond. The new diamond purchase price must be at least triple the amount of your trade up allowance. You pay only the difference of the two prices. In some cases, at our discretion, we will sell your diamond for you prior to the trade up, this policy applies to all diamonds valued over $1,000.00. In Some cases, if the setting is worn or damaged a deduction will be made from the original purchase price and/or the the setting will need to be repaired or replaced prior to the trade in or sale.

Diamond & Lifetime Warranty Policy

We warranty virtually everything about your diamond engagement ring, earrings or necklace for as long as you own it. Even if the damage to it is your fault, we will fix it free of charge to the best of our ability. In most all cases we can repair the item to like new condition. If you accidentally hit the ring and break the prongs, then we will fix it at no charge to you.  During the first year: if the damage is determined by us to be a manufacturing defect then we will either replace or repair the setting at our discretion, if the manufacturing defect can not be properly repaired and the same model setting is no longer available then you may choose a comparable/different setting at no charge. We do not warranty against the loss, theft or damage to the diamond itself for any reason. We suggest that you contact your personal insurance (homeowner’s policy) company to purchase coverage for loss, theft or damage to your diamond. 

Diamond Lifetime Service Policy

FREE RING SIZING -  FREE RING TUNE-UP -  FREE POLISHING & CLEANING

We will keep your diamond jewelry that you purchased from us looking great. For as long as you own it, we will clean, polish, tighten loose stones, straighten, steam clean and inspect it absolutely free of charge. You may take advantage of these services as often as you wish. Also, we will resize your diamond ring up or down one full size as often as once a year if necessary, free of charge, if possible.   

New Jewelry Limited Warranty Policy

Prior to delivery, each and every item is carefully inspected and examined by our quality control personnel for quality standards. We want you to be satisfied with all of your purchases.  We warranty virtually everything about your new jewelry purchase.  For one full year we warranty that the item that you purchased is free of manufacturing defects. During the first year: if the damage is determined  to be a manufacturing defect then we will either replace or repair the item, at our discretion. If the manufacturing defect can not be properly repaired and the same model item is no longer available then we will offer you a full refund or you may choose a comparable item at no extra charge. We do not warranty against the loss, theft or damage to a diamond, gemstone or jewelry itself for any reason. We suggest that you contact your personal insurance (homeowners policy) company to purchase coverage for loss, theft or damage to your diamond or gemstone. This policy does not apply to diamond engagement rings, special orders or repairs,

Refund & Return Policies